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Company
History
Christofle was
founded as an international luxury table top company in France in
1820 by Charles Christofle, a jeweler. In 1842 Charles Christofle
purchased the patents to employ the process of gold and silver-plating
by electrolysis. Soon, Christofle became a World Renown Silver Company
and its flatware and hollowware adorned royal palaces, private homes,
cruise ships and the finest restaurants and hotels.
Charles Christofle
had one vision in mind that he summed in one phrase “One Quality,
The Best”. Because of this vision, Christofle is able today
to carry its stamp on all its products as The Best quality and be
the measure of standards for silver.
In the nineties,
Christofle expanded its product range to include Crystal, Linens
and Porcelain and was the only successful luxury company to offer
a complete tabletop Luxury Store. Today, Christofle operates about
70 Pavillon Christofle worldwide, and is sold in the finest department
and specialty stores as well.
Case
Study Concept
The Christofle
Case Study has two components. First, research regarding what it
means to be luxury in the 21st Century. Second, to prepare a marketing
strategy and specific recommendations to support the company’s
strategy to transition from the “Art of the Table” to
the “Art of Living.”
Design,
Business and Marketing Plan Solution
To accomplish
these tasks the Team studied the heritage of the Christofle brand
and how this translates into future positioning options for a lifestyle
brand.
We present a
coordinated marketing strategy that broadens the brand, remains
true to current product offerings, and positions the company to
extend into the luxury home and into the lives of the luxury consumer.
Specific distribution
opportunities are presented that enhance this broadening of the
brand while developing meaningful new revenue potential for the
company.
Finally, specific
recommendations for new product development are highlighted to define
later stages of Christofle’s development as a lifestyle company.
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The
Christofle Project Team
Jeffrey Remillard, Columbia Business School
Michael Rieger, Columbia Business School
Dana Williams, Columbia Business School
Burcu Ustuner, Columbia Business School
Taiwai Lei, Columbia Business School
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